Our list of Frequently Asked Questions (FAQ’s) are designed to help you navigate the world of online sports betting with Betway. If you have a query that isn’t answered by the below FAQ’s,contact us.
  • Tap or click Sign Up on your mobile or PC
  • Fill out the form with your details. In the mobile number field, enter the number linked to your mobile money wallet
  • Click on the Deposits button at the top of the page tab and select any of our recommended deposit methods
  • Click Deposit and follow the steps to successfully make a deposit
  • Your account balance will be updated with the amount you’ve deposited and will be reflected in the balance section at the top of the page
  • You can place bets on your mobile or PC
  • Once you have selected the game you want to bet on, choose the League and the Bet Type
  • Tap or click your selections to add them to your Betslip
  • Once you’re happy with the selection(s) and the bet amount, confirm your bet on the Betslip by tapping/clicking Place Bet

At Betway, we offer a range of exciting online sports betting products for you to enjoy. Discover more by clicking on the associated links below:

What to bet on:

To withdraw funds simply:

  • Log in and click the My Account button
  • Click on Withdraw Funds
  • Enter the amount you’d like to withdraw and tap or click Request Withdraw

If you have forgotten your password, follow these steps:

  • Click on the Forgot password link from the homepage of the website
  • Enter your registered mobile number
  • You will be sent your reset code via SMS
  • Enter the reset code on the website
  • Type in your new password
  • Confirm your new password
  • Log in and start betting
  1. Log into your Betway account
  2. Click the “My Account” tab on the top right hand corner
  3. Click the “My Bet” tab
  4. The “Open Bets” tab will populate all the bets which are still to be concluded, while the “Settled Bets” populates bets that have already been settled

This could be due to a connection timeout error on your mobile device or computer. We suggest that you perform the steps below to try and resolve the matter:

  • Log out from your Betway account
  • Clear the cache and cookies on your Internet browser as well as all temporary files
  • Log back in and try again

Should the issue persist, please try from a different device or computer and check that your internet connection is not the issue. If the matter if still not resolved, please contact us and ensure you have the exact error message, your betting selections, and a screenshot of the error if possible to allow us to investigate and fix the problem for you.

Betway is committed to protecting and respecting your privacy as you use our services. All your personal information you share with us is not shared with any third parties. We have a dedicated fraud department whose sole aim is to monitor any suspicious activity related to your account. We also use cookies to help us authenticate your personal information, ensuring your safety at all times.
We offer a number of contact methods which can be accessed through the Contact Us page on the website. Here is a list of the various ways in which you can speak to one of our highly trained support staff: